Accreditation in one teaching hospital: a phenomenology study among Iranian nurses
Accreditation helps to ensure safe and high-quality services in hospitals. Different occupational groups have various hospital accreditation experiences. The purpose of this paper is to investigate nurses’ accreditation experience and its effects on Iranian teaching hospital service quality.
This was a qualitative study involving a phenomenological approach to studying nurses’ hospital accreditation experience and understanding the effects on Iranian teaching hospital service quality. Data were collected using two focus groups in which nurses were selected using purposive sampling. Transcripts were analyzed using content analysis.
Nurses’ experiences showed that hospital administrators and nurses had greater role in implementing accreditation than other occupational groups. Accreditation improved patient-centeredness, patient safety, logistics and managerial processes and decision making. However, a weak incentive system, extra documentation and work stress were negative experiences.
Nurse experience, as the most important care team member, reveals accreditation’s strengths and weaknesses and its effects on service quality.
- Iran, Quality healthcare, Hospital, Accreditation
- Research paper
- Emerald Publishing Limited
- ۲۴ June 2017
- ۱۴ August 2017
- ۱۶ December 2017
The researchers thank all study participants for their help during data collection and analysis.
Copyright:© Emerald Publishing Limited 2018
Published by Emerald Publishing Limited
Licensed re-use rights only
- Mohammad Saadati, Mohammadkarim Bahadori, Ehsan Teymourzadeh, Ramin Ravangard, Khalil Alimohammadzadeh, Seyed Mojtaba Hosseini, (2018) “Accreditation in one teaching hospital: a phenomenology study among Iranian nurses”, International Journal of Health Care Quality Assurance, Vol. 31 Issue: 7, pp.855-863, https://doi.org/10.1108/IJHCQA-08-2017-0150
– Saadati M, Bahadori MK, Teymourzadeh E, Ravangard R, Alimohammadzadeh KH, Hosseini SM. Accreditation in one teaching hospital: a phenomenology study among Iranian nurses. International Journal of Health Care Quality Assurance 2018; 31(7): 855 – 863